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Hotjar

I was the first UX Designer to join Hotjar. The company is incredible and I was grateful to design the mobile app whilst continuously iterate on the core web tools: Heatmaps, Recordings, Incoming Feedback, Funnels etc. I constantly communicated with users & built our off & online styleguide.

Below is a snapshot of projects completed in a typical sprint.

User flows

Sketching

Wireframing

Mockups / Prototyping

Mobile app

I designed & user tested the Hotjar iOS & Android mobile app, which is used by 250,000 customers & built with React Native

Incoming Feedback

I designed the incoming feedback creation flow & results tabular & grid view. Over 2.4 million people have shared feedback...

User Flows

Sketching

Mockups

Prototype

Flows / Map

Wireframes

Segmentation

Segmentation made it easy for users to quickly find a batch of recordings. The iteration involved research, frequent user testing & pairing with developers to execute the experience.

Targeting

As tools were added, it was crucial to maintain a consistent experience hence the iteration and alignment of targeting.

User Flows

Sketching

Wireframes

Prototype

Sketch

Wireframes

Mocks

NPS

The iteration of the NPS table, sliders & graph made it easier for users to quickly digest & compare NPS scores